Privacy Policy

1. Overview

PACIFIC MINDED PTY LIMITED t/a VELZY ACN 635 507 283 (“VELZY”) ("we", "our", "us") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy (Policy) explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.velzy.com.au and purchase our products or services.

2. What Personal Information We Collect

During your dealings with us, we may collect the following types of personal information:

  • Your name
  • Email address
  • Shipping and billing addresses
  • Phone number
  • Payment information (handled securely via third-party processors)
  • Purchase history
  • IP address, browser type, and website activity

3. How We Collect Your Information

We collect your personal information in several ways, including:

  • When you make a purchase
  • When you create an account
  • When you contact us
  • When you subscribe to our newsletter
  • Through cookies and other tracking technologies

We hold your information in electronic form and take all reasonable steps to ensure it is secure and safe from unauthorised access. We employ the services of an external hosting company to store any information we may collect from you. Your information is stored on servers located in Australia.


4. Why We Collect Your Information

We collect your information to:

  • Fulfil your orders and provide customer support
  • Process payments securely
  • Improve our website and services
  • Send order updates and marketing communications (with your consent)
  • Comply with legal obligations

5. Disclosure of Your Information

VELZY is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We will not disclose any of your personal information to anyone without your consent, unless we are required to by law to do so.

We may disclose your personal information to:

  • Payment gateway providers (e.g., Stripe, PayPal)
  • Shipping and delivery partners
  • IT service providers (hosting, analytics, email)
  • Legal and regulatory authorities as required by law

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our third-party service providers may be located overseas, including in the United States and the European Union. We ensure these parties handle your information in accordance with Australian privacy laws.

7. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and analyse traffic. You can disable cookies in your browser settings, but some site features may not function correctly.

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes encryption, secure servers, and access controls.


9. Access and Correction

You have the right to access the personal information we hold about you and request corrections. Please contact us using the details below.

We will grant you access to the extent required or authorised by law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate. To obtain access to your personal information:

(a)       you will have to provide proof of identity;

(b)       you must be reasonably specific about the information you require; and

(c)       we may charge you a reasonable administration fee, which reflects the cost to us for providing access in accordance with your request.

10. Marketing Communications

You may opt-out of receiving marketing emails at any time by clicking the "unsubscribe" link in our emails or by contacting us.

11. Complaints

If you have a complaint about how we handle your personal information, please contact us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to This Policy

We reserve the right, at our discretion, to modify this Policy at any time. By using our website and ordering our products you consent to our collection and use of your personal information as set out in this Policy. The latest version will always be available on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: hello@velzy.com.au