Shipping policy

Australia Only

Velzy currently ships within Australia only.

Shipping

• $10 Flat Rate Standard Shipping Australia-Wide.

We carefully pack and dispatch all Velzy orders from New South Wales using Australia Post standard shipping. 

Standard shipping delivery times vary depending on your location and seasonal demand. Please allow additional time for regional and remote deliveries. Delivery timeframes begin once your order has been dispatched. 

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Delivery Timeframes

Delivery times are estimates only and may vary during busy periods, public holidays or circumstances outside our control.

We work closely with our delivery partners to ensure orders arrive safely and promptly.

Incorrect Addresses

Please ensure your shipping details are correct when placing your order.

Velzy cannot be responsible for delays resulting from incomplete or incorrect delivery information provided at checkout.

Lost or Delayed Parcels

If you believe your parcel has been lost or significantly delayed, please contact us at:

hello@velzy.com.au

We will work with the carrier to investigate and assist wherever possible.